Privacy Policy and Data Protection

Your privacy is important to us. This policy explains what information we collect, how it’s used, and your rights under Canadian law.

Data We Collect

We collect data to improve service delivery and respond to client needs as required.

• Contact details including your name, email address, phone number, and workplace information.
• Communications and inquiries you send through our website contact forms.
• Technical usage information like IP address, browser type, and access logs for analytics.
• Cookie data for session management, analytics, and user convenience as covered in our Cookie Policy.

How Your Data Is Used

Your information is used only for specified business purposes and service provision.

• Responding to service inquiries and providing relevant information on IT support.
• Fulfilling contractual or pre-contractual obligations if you engage our services.
• Service improvement and ensuring website functionality based on usage analytics.
• Compliance with Canadian privacy and data protection legislation (PIPEDA).

Legal Basis for Processing

Data processing is governed by Canadian law and legitimate business interests.

We process data under consent, contract performance, legal obligations, and in the pursuit of legitimate interests to deliver IT services.

Data Sharing

We do not sell client data. Third-party sharing is strictly for service functionality.

• Partnering technology vendors for managed IT services when essential for delivery and support.
• Cloud hosting and analytics providers processing data on our behalf under agreement.
• Regulatory agencies where disclosure is legally required or requested.

Security

We take reasonable technical and organizational measures to protect personal data from loss, misuse, or unauthorized access. All systems follow industry-standard encryption and monitoring. Access is limited to authorized team members.

Your Rights

You have rights to your data under Canadian privacy laws.

• Request access to or correction of personal data held about you by Qerunofira.
• Withdraw consent where processing is based on consent, except when otherwise allowed by law.
• Request restriction or erasure of your information where permitted under law.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you feel your rights are breached.

Cookie Usage

Cookies are used for essential site operation and analytics. You may change your browser settings to decline cookies, but website performance could be impacted.

Cookie Policy Cookie Policy

Contact Us

To inquire about your data, exercise rights, or raise a question, please contact us using the details below.

Changes to This Policy

We may update this policy to reflect changes in legal or service requirements. Please review periodically.